Data deletion instructions

StoreCare Management LP lets anyone ask us to delete the personal information we hold about them, whether we collected it directly through this site or received it through Meta advertising tools, Facebook or Instagram lead forms, or WhatsApp Business messaging. You do not need an account with us to make a request, and we do not charge for it.

1. How to request deletion

Choose whichever option is easiest for you:

• Use our form. Open the contact form, write "Data deletion request" in the details field, and include the name, phone number or property address you used with us so we can find your records.
• Reply on WhatsApp. If we have messaged you on WhatsApp, send DELETE in that conversation. We will confirm and remove the thread and the associated contact record.
• Write to us. StoreCare Management LP, Attn: Data Deletion, 4629 Cass St #321, San Diego, CA 92109, United States.

We do not publish an email address on this site to limit spam; the options above reach the same team.

2. Deleting data connected to Facebook or Instagram

If you reached us through a Meta ad or lead form, you can also remove our connection from Meta's side: open Settings & Privacy → Settings → Your activity off Meta technologies in your Facebook or Instagram account, find StoreCare Management, and choose to disconnect or clear that activity. That stops future sharing through Meta. To delete the copy of the information held in our own systems, still send us a request using section 1.

3. What we need from you

• The name you used when contacting us.
• At least one identifier we can match: the phone number, the property location, or the approximate date of your submission.
• A statement that you are the person the data relates to, or an authorized agent acting for them.

We may ask one follow-up question to verify identity. We will not ask for financial details, government identification numbers, or passwords.

4. Timing and what happens next

We acknowledge requests within 10 business days and complete them within 45 calendar days, extendable once by a further 45 days if the request is complex — we will tell you if that happens. When the request is complete we delete or de-identify your proposal record, contact details, message history and any advertising identifiers associated with you, and we instruct our processors to do the same.

5. Information we may keep

We may retain a minimal record of the request itself, and limited information we are required to keep for tax, accounting, fraud prevention, security or legal-claim purposes. Anything retained on those grounds is kept only for as long as the obligation lasts and is not used for marketing. Backups are purged on their normal rotation.

6. Related rights

Deletion is one of several rights described in our privacy policy, which also covers access, correction, and the California opt-out of sale or sharing. Cookie and pixel choices are handled separately in our cookie policy and through the consent banner. You will not be discriminated against for exercising any of these rights.